FAQ's
Frequently Asked Questions (FAQ)
We want your shopping experience at VYBE Sydney to be smooth, secure, and stress-free.
Below you’ll find answers to the most frequently asked questions.
1. How long does delivery take?
Our standard delivery time is 6–7 business days after your order has been processed.
Once your order has been shipped, you will receive a tracking number so you can follow its progress.
2. How can I track my order?
As soon as your order is dispatched, you will receive a confirmation email containing a tracking link.
You can use this link at any time to check the delivery status of your order.
3. Is shipping free?
Yes! We offer free standard shipping on all orders, unless stated otherwise during special promotions.
4. Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it.
Once order processing has started, changes may no longer be possible.
5. What is your return and exchange policy?
We offer a simple and convenient return or exchange within 14 days of delivery.
Items must be unused, clean, and returned in their original packaging.
For full details, please visit our Returns & Exchanges page.
6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure online payment methods.
All payments are encrypted and processed securely to protect your information.
7. Do you ship internationally?
Yes! We proudly offer worldwide shipping.
International delivery times and any customs fees may vary depending on your country.
8. What should I do if my order arrives damaged or incomplete?
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery at:
📧 info@vybe-sydney.com
Please include clear photos of the issue, and we will arrange a replacement or refund as quickly as possible.
9. How can I contact customer support?
You can reach our customer support team via:
📧 Email: info@vybe-sydney.com
We aim to respond within 24 hours, Monday to Friday.
10. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to be the first to hear about exclusive offers, promotions, and new collections from VYBE Sydney.