Privacy policy

Privacy Policy – VYBE Sydney

Last updated: December 22, 2025

VYBE Sydney (“we”, “us”, or “our”) operates this website and online store (the “Services”). We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number, billing and shipping address
Payment information: payment method details and transaction confirmations
(note: payment details are securely processed by third-party payment providers)
Account information: login credentials, preferences, and settings
Order information: products viewed, added to cart, purchased, returned or exchanged
Communications: messages sent to us via email or customer support
Device & usage data: IP address, browser type, device information, cookies, and usage behaviour

We do not collect sensitive information unless required by law or with your explicit consent.

2. How We Collect Personal Information

We collect personal information:

Directly from you when you place an order, create an account, or contact us
Automatically through cookies and similar technologies when you use our website
From service providers such as Shopify, payment processors, and logistics partners

3. How We Use Your Personal Information

We use your personal information to:

Process orders, payments, returns, and exchanges
Deliver products and provide customer support
Manage your account and preferences
Improve and personalise our Services
Send transactional and marketing communications (you may opt out at any time)
Detect and prevent fraud or security issues
Comply with legal and regulatory obligations

4. Marketing Communications

You may receive marketing emails from us if you have opted in or made a purchase.
You can unsubscribe at any time by clicking the link in our emails.

Even if you opt out, we may still send essential service-related communications.

5. Disclosure of Personal Information

We may disclose your personal information to:

Shopify, which hosts our store and processes data on our behalf
Payment providers, shipping partners, and IT service providers
Marketing and analytics partners (in accordance with applicable laws)
Legal or regulatory authorities where required by law

We do not sell your personal information.

6. International Data Transfers

Your personal information may be stored or processed outside Australia, including by Shopify and its partners.

Where personal information is transferred internationally, we take reasonable steps to ensure it is protected in accordance with Australian privacy laws.

7. Children’s Privacy

Our Services are not intended for children under 18 years of age, and we do not knowingly collect personal information from minors.

If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Security & Data Retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

However, no method of transmission over the internet is completely secure.
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

9. Your Rights Under Australian Law

Under the Australian Privacy Act, you have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or outdated information
Withdraw consent to marketing communications

To exercise your rights, please contact us using the details below.

10. Australian Consumer Law

Nothing in this Privacy Policy limits your rights under the Australian Consumer Law (ACL).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the updated date shown above.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

VYBE Sydney
📧 Email: info@vybe-sydney.com

VYBE Sydney operates as an online-only brand. Customer support is provided exclusively via email.