Refund policy

Returns & Refund Policy – VYBE Sydney

Version 1.0
Last updated: November 2, 2025

At VYBE Sydney, we want you to feel confident about your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.

Returns & Exchanges

You may request a return within 14 days of receiving your order.

To be eligible for a return:

Items must be unused, unworn, clean, and in original condition
All original tags and packaging must be included
Proof of purchase is required

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned, unless required by Australian Consumer Law:

Underwear
Swimwear
Intimate or hygiene-related items

How to Return an Item

Carefully pack the item in its original packaging
Include the completed return form (if applicable)
Clearly attach or write the return address on the parcel
Send the return using a postal or courier service of your choice

We strongly recommend using a tracked shipping service and keeping proof of postage until your return has been confirmed.

VYBE Sydney is not responsible for return shipments that are lost, delayed, or sent without tracking.

Return Shipping Costs

All return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable
Return shipping costs will not be reimbursed, except where required under Australian Consumer Law

Refunds

When will I receive my refund?

Once your return has been received and inspected, your refund will be processed within 14 days.

What will be refunded?

You will receive a refund for the purchase price of the returned item(s) only.
Shipping and return costs are non-refundable.

How will my refund be issued?

Refunds are issued to the original payment method used at checkout.
If this is not possible, we will contact you to arrange an alternative method.

Important Information

Returns are accepted only if all conditions in this policy are met
Used, damaged, or incomplete items may be rejected
This policy does not limit your rights under Australian Consumer Law (ACL)

Under ACL, you are entitled to a repair, replacement, or refund for products that are faulty, unsafe, or not as described.

Customer Support

For questions regarding returns or refunds, please contact us:

📧 Email: info@vybe-sydney.com

VYBE Sydney operates as an online-only brand. Customer support is provided exclusively via email.

Summary

Return period: 14 days from delivery
Condition: Unused, unworn, original packaging
Return shipping: Always paid by the customer
Refund processing: Within 14 days after inspection
Consumer rights: Protected under Australian Consumer Law